View Hughes’ Full Terms & Conditions here:
Terms of Carriage
Hughes Chauffeured Cars-Limousines-Coaches (Hughes) and its associated Operators and Licensees are not common carriers and may refuse to carry any person/s without giving reason. Hughes and each Operator and Licensee is responsible for services provided by it and has no liability for any other services.
It is the hirer’s responsibility to read the FULL TERMS & CONDITIONS closely as confirming a booking confirms you accept the TERMS & CONDITIONS
Subject to the terms, Hughes, its Operators and Licensees have no responsibility for costs or losses including missed flights or travel connections, resulting from diversion, substitution, alterations, cancellations, delay’s or booking errors. It is the hirer’s responsibility to advise of any changes as full costs may be incurred.
Passengers must comply with all laws and regulations in the state they are travelling and with the instructions of Hughes its Operators and Licensees.
Except as otherwise provided by these terms, and to the extent permitted by law: (a) Hughes its Operators and Licensees are not liable for death of or injury to any person, for loss or damage to luggage or goods, for delay’s, or for consequential or other loss of any kind, arising directly or indirectly from negligence or omission or some other cause in connection with provision or non-provision of any services and (b) Is not liable for inaccuracy in any information concerning transport services or its prices.
Insurance
Hughes its Operators and Licensees are insured for passenger travel. This insurance is for public liability and NOT travel insurance. Although every effort will be made to ensure the safe keeping of personal property, we do not accept liability for loss or damage of personal items. Please check that you have sufficient coverage for any personal property that are brought onto our vehicles.
Credit Card Transactions
If the transport or service is purchased with a credit card, purchaser agrees to make payment in full when billed or in extended payments in accordance with the standard policy of the issuer of the credit card.
Credit Card Surcharge
Credit card surcharges may apply at the discretion of the local Customer Service Centre at which the service has taken place.
All rates are inclusive of GST and are charged per hour, per vehicle, and for Direct Transfers unless fixed or other prices are quoted. Rates do not include:- ground transportation charges such as Airport parking, road & bridge tolls, telephone usage, baby seats, and entrance fees to tourist attractions or special requests. Credit card fees, booking fees and collection fees, may be incurred, check with the Customer Service Centre for further information.
Public Holiday & After Hours Surcharges
Public Holiday Surcharge
Some surcharges may apply on public holidays, check with the Customer Service Centre when making bookings.
After Hours Surcharge
25% Surcharge applies for all vehicle type bookings between midnight and 05:59, except South East QLD see below Surcharges are only levied for transfers between the stipulated times.
Note: Brisbane, Gold Coast & Sunshine Coast bookings have a 15% surcharge between midnight & 03:30am.
Multiple Pickup/Set Down
Additional charges will apply for all extra pickup/set downs required enroute unless already quoted.
WAITING TIME POLICY
Arriving Passengers at airports
Standard complimentary waiting time varies dependant on arriving terminal, however as a guide Domestic arrivals consist of 15 minutes complimentary waiting time, whilst International arrivals have 30 minutes. This may vary, however the policy will be advised at the time of booking.
No extra charges are levied for flight delays.
Departing Passengers
For transfers to the airport, the complimentary waiting time allowance is 15 minutes from the booked pick up time. If the passenger makes the vehicle wait longer than 15 minutes, waiting time at the applicable booked vehicle hourly rate per 15 minutes (or part thereof) may apply.
Amendments
Any changes/amendments to your booking after confirmation can only be accepted subject to availability. Hughes its Operators and Licensees reserves the right to charge an amendment fee in respect of any change to your booking, in addition to any other applicable charges in relation to the amendment.
Cancellations
Cancellations will be accepted prior to booked pick-up time. A minimum charge of one hour will apply where:
- Cancellations are made with less than 1 hour’ notice prior to the dispatch of the vehicle for Sedans or People Movers within the metropolitan area, confirm with the local Customer Service Centre.
- Cancellations are made with less than 24 hours’ notice for small coaches (8 to 14 seats) and larger buses and stretch limousines.
- Or bookings where the passengers fail to arrive or make contact with the chauffeur or the local Hughes Customer Service Centre.
- Cancellations for Weddings, School Formals and Special Occasions – refer to special terms and conditions.
Special Terms & Conditions
Either full payment or a deposit is required for Special Occasions such as but not limited to, Weddings, School Formals, Sporting Events and Concerts. If a deposit has been made, full payment is required either prior to or at the conclusion of the event. Surcharges may apply to such events.
Credit card details are required to secure all bookings.
Extra Charges
In the event of extra charges or extensions (refer below) the passenger is to immediately pay the extra charge to the chauffeur either prior to or upon completion of transfer or the charges will be applied if a credit card is provided or the account for applicable bookings.
Extensions
The hirer is responsible for any charges levied by Hughes its Operators or Licensees in respect of extra time in the event that your booking does not run to schedule. This includes any extra charges levied where you choose to extend the duration of your booking and include charges for traffic delays.
Smoking
Smoking in not permitted by law in the vehicle.
Consumption whilst in vehicle
Food & beverages are not to be consumed in the vehicle.
Pets
Pets are not permitted in the vehicles, with the exception of “guide or hearing dogs’’ and a blanket/mat must be provided by the passenger travelling.
Quotation
Prices are current at the time of quotation and subject to availability at the time of booking. All quoted prices include GST. The Hughes its Operators & Licensees reserves the right to pass on, without notice, any increases that may occur in any applicable airport charges, road & bridge tolls, entry fees or parking charges. Airport delays on location waiting: in regard to airport pickups, Hughes its Operators and Licensees will monitor all aircraft movements. If passengers are delayed after arriving at the terminal, additional fees may apply for each additional 15 minutes or part thereby.
Subcontracting
Hughes its Operators and Licensees reserves the right to use the services of other approved limousine/bus service providers as required. These operators will remain under the supervision of Hughes its Operators and Licensees at all times.
Seat Belts
Under Australian laws, it is compulsory that all passengers wear seat belts where fitted at all times when the vehicle is in motion.
Child restraints – Baby Capsules & Child Seats
Children under the age of 8 years must be placed in a Baby Capsules or Child Seat by Australian Law.
On Time
Please be assured that Hughes its Operators and Licensees will take every reasonable safeguard to achieve an on time service, however in the unlikely event of our chauffeurs being late due to circumstances howsoever caused, no liability will be accepted by Hughes its Operators and Licensees.
Luggage/baggage Information
Our sedan’s maximum luggage limitations are two (2) normal sized suitcases (check in size for a plane) plus two (2) piece of hand luggage/soft luggage (carryon for a plane) or one (1) large suitcase plus one (1) set of Golf Clubs and one (1) soft luggage. Customers should consider booking a larger vehicle such as ‘People Mover’ 6 to 7 seats with trailer if they have more luggage than will fit in a sedan. Additional luggage transfer will incur further cost to the client, price on application at the time of a
booking. No suitcases will be transported inside the passenger area of the vehicle due to transport regulations & safety concerns.
Lost & Found
Hughes its Operators and Licensees will not assume liability for any lost or misplaced personal property. In the event the customer leaves personal items in the vehicle Hughes its Operators and Licensees shall try to deliver any items hack to the Customer at their expense or the item/s may be collected from our Customer Service Centre.
Damage to Vehicle & Inappropriate Behaviour
You, the client, are liable for any charge levied by Hughes its Operator or Licensees in respect of any damage caused to a vehicle due to your instructions or any directions you give to the driver or chauffeur. The driver or chauffeur reserves the right to evict any clients from the vehicle due to any inappropriate or unruly behaviour. No refund will be offered in these circumstances.
Customer Safety
Our chauffeurs will at all times drive at safe and sensible speeds and in accordance with legal speed limits, traffic and current road conditions and furthermore the driver reserves the right to deny access to a venue they feel may put the passengers and vehicle in an unsafe situation.
Limits of Liabilities & Insurance
Maximum liability if accepted will be limited to a refund for the trip in question. All care will be taken, but no liability will be assumed. No claim for liquidated damages, consequential loss for any other costs will be assumed.
Exclusions
Hughes its Operators and Licensees shall be under no liability whatsoever to the Customer for any indirect loss and/or expense (including loss of profit) suffered by the Customer arising out of a breach by Hughes its Operators and Licensees of this contract.
Hughes Website Conditions
www.hugheslimousines.com.au is the website of Hughes. By using this site and/or the individual Customer Service Centres, you agree to the terms and conditions and privacy policy. The Privacy Policy relates to the collection and use of personal information you may provide to us through your contact on the website. Your continued use of our website and its facilities constitutes your acceptance of the terms and conditions. Hughes believes the information in the website is correct. Hughes Limousines disclaims all liability and responsibility for any direct or indirect loss or damage which may be suffered by any recipient relying on anything contained in or omitted from our website or publication.
Use of Personal Information
Your personal information is used for the hiring of Hughes services and used for that purpose alone. By entering the Hughes secure website booking facility, you understand that all information provided by you is your sole responsibility and Hughes accepts no responsibility for any incorrect information provided in respect to the hiring made through this facility. It is not given to a third party except where the purpose relates to fulfilling the obligations of your hiring. Your personal information may be retained for use in future bookings. If at any time you believe the information is incorrect, you may contact us to have it corrected.
Credit Card details are stored securely for the purpose as outlined in our terms and conditions of hire. Hughes staff its Operators and Licensees are obliged under the Confidentiality Deed to keep personal information secure.
Disclosure
Hughes may be obliged to surrender your personal information to regulatory authorities and law enforcement officials in accordance with the applicable law. Personal information may also be disclosed to identify, contact or bring legal action against anyone damaging, injuring or interfering with our rights or property.
Current Version: 7 September 2015.
